Purchase and Delivery Terms
1. Payment options
You can currently choose to pay by debit card or credit card.
All pricing is subject to change. We reserve the right to make adjustments to pricing, products and service offerings for reasons including, but not limited to, changing market conditions, product discontinuation, product unavailability, manufacturer price changes and errors in advertisements.
3. Product Availability
All orders are subject to product availability. Therefore, we cannot guarantee that we will be able to fulfill a customer's order. We make every effort to ensure the accuracy of the information published on our website. However, the documents and graphics published on this site may contain technical inaccuracies or typographical errors. All such documents and graphics are provided "as is" without warranty of any kind.
4. Delivery Countries
We ship from local warehouses in North America and Europe. We ship to most countries within the EU. We are happy to ship to Norway, Iceland and Åland as well, but since these countries are outside the EU, they have their own customs regulations. This means that you might be liable to pay additional customs fees. Any such fees or extra costs must be covered by you. We will not compensate you for such costs.
5. Order Confirmation
Once we have received your order, we will send you an email confirmation with all information about your order. Save this order confirmation. If you need to contact Customer Service we will ask for your order number.
We usually ship your order the same day you place it, or the next working day. Around bigger holidays there might be delays. Delays might also arise from shipping delays from our suppliers. Normally, delivery time is 1-5 working days depending on which country you live in.
7. Returns and refunds
You have the right to return your order within 7 days of receiving it. You have the right to open the package and check the product, but all tamper seals must be intact in order to get a refund. We will refund the cost of the product, but not your shipping costs for returning the package to us. If you are unhappy with your order for any reason, please do not hesitate to contact us and we'll do our best to make it right.
8. Personal data
When you order, we request your address and contact information to expedite and deliver your order. We save this data to maintain the customer relationship through direct marketing activities. The data is treated confidentially and may only be handled by authorized personnel. You may at any time request that personal information be corrected, deleted or not used for direct marketing. Your credit card details are not stored. You can easily unsubscribe from our newsletter by clicking the "unsubscribe" link at the bottom of each newsletter.
If your package is damaged on delivery, please report directly to us. If something is wrong with your product, please contact us as soon as possible, and no later than 7 days after receipt of the goods. We will be happy to replace the product for you at no extra charge.
10. Anonymous data collection and cookie files
We use Google Analytics, Google AdWords Conversion Tracker, and other Google services that place cookie files in web browsers. These cookie files are created and provided through Google and make our web site easier to use for our visitors. We also use Adwords remarketing to promote our web site. This means that we place a cookie file in a browser and then read this cookie file by a third party (Google) to determine whether a particular ad will appear for a particular visitor. If you do not approve of this, you can change your settings on Google here: http://www.google.com/privacy/ads/.
None of the above is in any way linked to your personal information, but only tells us how many people visited the site for a certain period of time.
You can specify in your browser's settings that you do not want to receive cookies, but you should know that the functionality of the site in such cases might be affected.
11. Credit card security and SSL
Our payment providers use a security standard called 3D-Secure. This standard is developed by VISA and Mastercard to ensure secure payments over the internet. All information is encrypted with 128-bit SSL encryption, which means that no unauthorized person can access your card details.