Customer Service

How can we help?
Our friendly, multilingual team is here to support you. Whether you have a product question or need help with an order, we’re just an email away.

Email us: mama@moodmama.com

Availability:
Monday – Friday | office hours

Product Guidance & Support
While our team brings background training in healthcare and wellness research, please note:

We cannot answer clinical medical questions, evaluate symptoms, or provide diagnoses.

Our guidance is purely educational, helping you make informed, practical choices about our products and how they fit into your lifestyle.

To ensure we can support as many community members as possible, our team focuses on direct product advice and does not provide individualized health consultations.

Please refer first to the information sent to your email after placing an order.

Haven't received an email with the link to download the usage guide for your product?

Sometimes these emails land in your spam folder, or you may have unsubscribed from receiving emails from us, which prevents the instructions from being sent automatically. Simply contact us via email, and we'll gladly send them to you manually.

International shipping questions?
We ship to EU destinations from within the EU. Read our Shipping Policy here

The Moodie Standard: We make it right. Period.
If you’re unhappy or uncertain about your purchase, contact us within 30 days of receipt. If it's been longer, contact us anyway. We will gladly arrange an exchange, return, or refund. Read our Refund Policy here

Email us: mama@moodmama.com