Order and Payment
Price policy
All prices are displayed in US Dollars (USD) and include local Value Added Tax (VAT) where applicable.
Exceptions: For orders to Norway, the United Kingdom, Åland, and the Canary Islands, prices don't include VAT. You'll be responsible for paying VAT and any applicable customs fees to your local authorities before your package can be delivered.
Currency
Prices will be charged in US dollars (USD).
If you're using a card issued in a country other than the US, your bank will determine the exchange rate in the moment you pay for your order.
Payment & Security
We accept all major cards: VISA, MasterCard, Amex, Discover, JCB, and Diners. All transactions are protected by 3D Secure technology to ensure your data remains private and safe.
Prefer to use Klarna?
While Klarna isn't an integrated option in our checkout, you can still use Pay in 30 Days or Installments by using the Klarna Card or a Klarna One-Time Card generated in the Klarna app. Simply enter the card details at checkout like a standard VISA.
Klarna is available to customers in the US, UK, Ireland, Austria, Belgium, Denmark, Finland, France, Germany, Italy, Netherlands, Norway, Poland, Spain, and Sweden.
Google Pay
If you have a device that supports Google Pay, the Google Pay button will be visible on the cart and/or checkout page, giving you a faster option to pay for your order.
Orders & Tracking
Once your order is placed, you'll receive an order confirmation email. We typically process and handle all orders within a business day. As soon as your package is on its way, we'll send you a second email containing your tracking link.
Can’t find your confirmation?
Please check your spam or junk folder. To ensure you receive our shipping updates, add mama@moodmama.com to your safe senders list. If you think you might have entered your email address incorrectly, please contact us: mama@moodmama.com
Refunds
If we issue a refund on a purchase you've made, the money will be transferred to the card used at the purchase. This normally takes 3-5 banking days.
You can find our return and refund policy here.
Errors
We reserve the right to correct typing and pricing errors. If the price of a submitted order changes as a result, you'll be notified and given the option to change or cancel your order.